ERIK SALMONSON 
2227 Cabrillo St. San Francisco, CA 94121 
C 415.722.1069
geekboy@geekboy.com

I am a Macintosh support specialist focused on issues as related to the
graphic design industry.  Over the last fourteen years I have gained
experience in dealing with hardware, network, color management, and
software issues on the Macintosh platform.  I recently completed a 
CTESOL course and am looking forward to working in the ESL field either
in the U.S. or abroad.

Professional Experience

*VehicleSF (formerly Zimmermann Crowe Design), San Francisco, CA 
8/00-present -Information Systems Manager Network management and end
user support for 20+ users Macintosh network.  Handle all aspects of
hardware and software maintenance. Research new hardware and software
options, make recommendations and integrate into current system.
Maintain Internet services including web, DNS and e-mail.  Build small
Web sites for client preview of job files.  Handle some support issues
for our clients.

*Gazoontite.com, San Francisco, CA 2/00-7/00 -PC Technician/Helpdesk
Provide support of end users on 80+ NT workstation network.  With
special attention to small in-house design group on Macintosh.  Built NT
based web stations for use in national retail outlets.  Provide helpdesk
support for retail outlets and warehouse location.  Dealt with issues in
range of Microsoft programs including Exchange, Word, Excel, and
Explorer.  Assist design team with issues in Photoshop, Illustrator,
Quark, Freehand.  Worked on solutions for cross platform network and
print sharing with Macintosh and NT environments.  Troubleshoot issues
of customers using website tools.

*Zimmermann Crowe Design, San Francisco, CA 3/98-2/00 -Information
Systems Manager Network management and end user support for 20+ users
Macintosh network.  Designed network for new office with future growth
in mind.  Built Appleshare IP server to provide all file, and network
services.

*Lai, Venuti,& Lai, Palo Alto, CA 1/96-2/98 -Office Mechanic Provide end
user support for 70+ users Macintosh network. Handle all aspects of
hardware and software maintenance.   Research new hardware and software
options, make recommendations and integrate into current system.
Maintain Internet services including web, DNS and e-mail and routers for
T1 and ISDN.

*Mac's Place @Egghead, Kalispell, MT 12/93-6/95 -Technical Support
Representative Assisted customers and employees with hardware repair,
including hard drives, CD ROM drives, modems, etc. for both Mac and PC.
Telephone customer support for hardware installations and
troubleshooting. Track and advise sales and marketing of new computer
technologies.   Customer support duties including issuing RMAs, tracking
lost shipments, liaison between warehouse and customers.